We pride ourselves on customer service at Pixel IT. Whether it be in matching the right solution to your business, or providing technical support, our objective is the same – to make your life easier! Our staff have inimitable experience with the solutions in our portfolio and make it their business to know your business. Our understanding of your business, organization or school will enable us to match the right solutions to your needs and help you achieve your goals.
Please click on one of the following options for more information:
Time Poor? We’ll Set It Up For You!
We understand that time is of the essence when it comes to running any organisation effectively. You need solutions that will work for you. But setting them up can be complex. Let us help. We can provide all types of professional services, from evaluation to complete implementation. We can also customize our professional services to your specific needs.
Our Professional Services include (but are not limited to):
- Assessments / Health Checks
- Evaluation / Efficiency Reports / Proof of Concept
- All aspects of Implementation (including installation, server set-up, configuration and deployment of software)
- Staff Training
- Demonstration of Best Practices and the creation of Policy
We offer Turn-Key Services
Let us provide an evaluation for you. We’ll do a proof of concept and provide you with all the relevant reports and documentation you will need to make product comparisons and present to management.
Not sure how to configure?
Let us set you up! We can either do this remotely or on-site. Avoid the hassle and allow us to implement the solution across your entire organization seamlessly.
Most software solutions have a wide array of features that are either under-used or not used at all. It’s a huge waste! Let us show your staff how to harness all aspects of the software so that it is a fully realized resource in your organization. Make the most of your investment by investing in the people who use it.
Pixel IT offer complimentary pre-sales and post-sales technical support. We offer clients a demonstration of the software prior to purchase and are happy to field questions relating to the solution’s functionality during the trial phase. Our Tier I and Tier II technical support includes providing answers via our Knowledge Base or by having one of our Sales Engineers answer your questions by phone or email. To lodge a support ticket please fill in the form below. If you are experiencing a problem in setting up or installing the software we can help – however this level of technical support falls under our Professional Services and would therefore be charged.
If you’d like a quote for Professional Services please contact us at: firstname.lastname@example.org
COMPLETE TECHNICAL SUPPORT FORM HERE
WEST GIPPSLAND COMPUTING SERVICES
The Pixel IT head office is now located in the township of Warragul in West Gippsland. As a provider of enterprise level software across the nation, we have solutions that can fix almost every computer problem or IT issue that crops up. We want to extend our services to local businesses and individual residents at affordable rates. Besides software, we can provide the following services at our office:
- Computer fixes / general repairs
- Desktop clean-up including defrag and disk / menu cleans
- Health check and Anti-Virus monitoring
- Installation of software
- We can tailor broadband solutions
- Competitive rates – If our fees are higher than another business, we will match the price
- Fast turnaround – Get your computer back in a reasonable time-frame
- Satisfaction guarantee – If we haven’t fully repaired or fixed the problem, we won’t charge
About Pixel IT
Pixel IT is an Australian software solutions provider that has been established for over 20 years. With software ranging from remote desktop control, file management and optimization, security, storage, and education-specific solutions, Pixel IT caters to a wide range of client needs. All software solutions in the company portfolio are enterprise-grade, best of breed technology and Pixel prides itself on providing clients with a holistic one-stop professional service including Technical Support, Customer Service and Maintenance. In a nutshell, Pixel IT provides Intelligent Technology that works for you and evolves with you.