NetSupport ServiceDesk is a fully web-based Helpdesk solution that supports the essential ITIL processes (Incident, Problem, Change and Service Level Management). With a global install base of 13 million systems and 25 years experience on the market, NetSupport has a proven global reputation in the IT Service Management industry. NetSupport ServiceDesk will allow you to effortlessly track, organise, manage and answer the toughest support challenges. Web-based and ‘out-of-the-box’ compatibility with ITIL best practices, this solution is easily integrated into your IT infrastructure. NetSupport ServiceDesk can be purchased as a stand-alone solution or in conjunction with either NetSupport DNA and NetSupport Manager.

Key Features:

• Fully web-based
  Incident, Problem & Change Management based on ITIL guidelines
  Customisable, multi-lingual interface
  Incoming/Outgoing Email Processing
  Automated assignment & prioritisation
  Automated escalation processes
  Powerful real-time management reports
  Searchable knowledge base and solution lookup
  Active Directory integration
  Support for mobile devices
  Optional Hardware/Software Inventory component available
  Full integration with NetSupport’s Remote Access & Asset Management solutions