Pixel IT Professional Services Team offer a focused range of services that enable organisations to meet their budget, time and resource limitations while implementing new technology. We strive to deliver high value, responsive and thorough solutions to meet and exceed customer’s needs. Our Professional Services Team includes experienced, highly skilled consultants and trainers to guide you through all aspects of our solutions. We can deliver our services either remotely or on-site, depending on customer requirements.
Our services offerings are designed to assist you with all facets of our software, including:
End-to-end documentation that details the prerequisites, architectural recommendations and requirements, installation, configuration and management for our solutions.
Receive hands-on assistance from our technicians to ensure a rapid, best practice driven solution implementation.
Our team can ensure your staff are trained and certified to implement, configure and manage our solutions in a self-sufficient manner.
If you’re experiencing a problem that cannot be resolved via our usual support channels (Email & Phone) then our Professional Services Team can go the extra mile and troubleshoot and resolve issues directly.
Software Upgrades and Migrations
Moving solutions to different infrastructure can be a daunting task. We can document and guide you through this process to ensure a painless transition.
Periodical Health Checks of all solutions should be carried out to ensure they are functioning as expected. Documentation that provides high-level configuration and highlights and potential issues or action items is included with each Health Check.
We can define and deliver a milestone-driven timeframe for either a Proof of Concept or Production implementation of our solutions, ensuring immediate commencement of ROI, rather than delayed ROI due to poorly configured environments or lack of time/resources.
Our goal is to ensure your team is comfortable with the overall network management solution we'll provide before the services are finished. Additionally, our services provide the following benefits:
- Rapid and efficient implementation
- Staff satisfaction
- Reduced training times
- Implementation assurance
For further information or to obtain a quotation from our Professional Services Team, please CONTACT US.