NetSupport ServiceDesk is a fully web-based Helpdesk solution that supports the essential ITIL processes (Incident, Problem, Change and Service Level Management). With a global install base of 13 million systems and 25 years experience on the market, NetSupport has a proven global reputation in the IT Service Management industry. NetSupport ServiceDesk will allow you to effortlessly track, organise, manage and answer the toughest support challenges. Web-based and ‘out-of-the-box’ compatibility with ITIL best practices, this solution is easily integrated into your IT infrastructure. NetSupport ServiceDesk can be purchased as a stand-alone solution or in conjunction with either NetSupport DNA and NetSupport Manager.
- Fully web-based
Incident, Problem & Change Management based on ITIL guidelines
Customisable, multi-lingual interface
Incoming/Outgoing Email Processing
Automated assignment & prioritisation
Automated escalation processes
Powerful real-time management reports
Searchable knowledge base and solution lookup
Active Directory integration
Support for mobile devices
Optional Hardware/Software Inventory component available
Full integration with NetSupport’s Remote Access & Asset Management solutions
Windows 2000/2003/2008 Server.
Windows 2000 Professional/Windows XP Professional (not recommended
as this will only allow 10 concurrent sessions).
Note: For further information when installing on Windows 2008 Server,
Windows 7 or Vista machines please refer to the following article
on our online knowledge base: www.netsupportsoftware.com/support/td.asp?td=628
The Server must also have IE 6 or later installed.
Note: 64bit platforms must be set to run IIS in 32bit mode.
Windows 2000/XP/2003/Vista/2008, and Windows 7 Mac, Linux.
The Client must be running one of the following Browsers:
Internet Explorer: version 5.5 to version 8 Firefox: versions 1.1 and later
Netscape: versions 6 and later
Note: For the Remote Control integration the Host OS for the Client
must be Windows 2000, 2003, XP, Vista, 2008.
SQL server 2000 and above or MSDE version 2 or above.
About Pixel IT
Pixel IT is an Australian software solutions provider that has been established for 25 years. With software ranging from desktop management, high level security and device control, asset and inventory management, data storage, classroom management, disaster recovery, performance and optimization, Pixel IT provides solutions to meet a wide range of client needs. The company prides itself on providing clients with a holistic one-stop professional service including Technical Support, Customer Service and Maintenance.
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