NetSupport ServiceDesk

A web-based Helpdesk solution for modern IT service providers

nssd
header_image

 

NetSupport ServiceDesk is a fully web-based Helpdesk solution that supports the essential ITIL processes (Incident, Problem, Change and Service Level Management). With a global install base of 13 million systems and 25 years experience on the market, NetSupport has a proven global reputation in the IT Service Management industry. NetSupport ServiceDesk will allow you to effortlessly track, organise, manage and answer the toughest support challenges. Web-based and ‘out-of-the-box’ compatibility with ITIL best practices, this solution is easily integrated into your IT infrastructure. NetSupport ServiceDesk can be purchased as a stand-alone solution or in conjunction with either NetSupport DNA and NetSupport Manager.

Key Features:

  • Fully web-based
    Incident, Problem & Change Management based on ITIL guidelines
    Customisable, multi-lingual interface
    Incoming/Outgoing Email Processing
    Automated assignment & prioritisation
    Automated escalation processes
    Powerful real-time management reports
    Searchable knowledge base and solution lookup
    Active Directory integration
    Support for mobile devices
    Optional Hardware/Software Inventory component available
    Full integration with NetSupport’s Remote Access & Asset Management solutions

Additional Information

Request a quote

Complete the form below and we will be in touch to provide you with a quote.

Brochure: netsupport-servicedesk

New Features: nssd-whats-new

Manual: nssd_manual_uk

SYSTEM REQUIREMENTS:

Server
Windows 2000/2003/2008 Server.
Windows 2000 Professional/Windows XP Professional (not recommended
as this will only allow 10 concurrent sessions).
Note: For further information when installing on Windows 2008 Server,
Windows 7 or Vista machines please refer to the following article
on our online knowledge base: www.netsupportsoftware.com/support/td.asp?td=628

The Server must also have IE 6 or later installed.
Note: 64bit platforms must be set to run IIS in 32bit mode.

Client
Windows 2000/XP/2003/Vista/2008, and Windows 7 Mac, Linux.
The Client must be running one of the following Browsers:
Internet Explorer: version 5.5 to version 8 Firefox: versions 1.1 and later
Netscape: versions 6 and later

Note: For the Remote Control integration the Host OS for the Client
must be Windows 2000, 2003, XP, Vista, 2008.

Database
SQL server 2000 and above or MSDE version 2 or above.

GOT A
QUESTION

Ask Now

GET A
QUOTE

Contact Us

About Pixel IT

Pixel IT is an Australian software solutions provider that has been established for 25 years. With software ranging from desktop management, high level security and device control, asset and inventory management, data storage, classroom management, disaster recovery, performance and optimization, Pixel IT provides solutions to meet a wide range of client needs. The company prides itself on providing clients with a holistic one-stop professional service including Technical Support, Customer Service and Maintenance.

Quick Link Menu Items

Newsletter Sign Up

Contact Details
Free Call: 1800 674 935
General Enquiries: 03 9727 9111
Email: sales@pixel.com.au
12/11 Pearse Street, Warragul VIC 3820