The following provides a brief view introduction covering the key features and functions of the NetSupport Manager software for PC Remote Support and Desktop Management. Further down the page you will discover more detailed descriptions including screenshots of key functionality. Discover NetSupport Manager:
PC Remote Control
With NetSupport Manager you can Control, Watch or share the screen, mouse and keyboard of a device, despite display resolution, Operating System or Network protocol. There is no requirement for any special firewall configurations and our on board tools allow you to optimise the remote control display over slow network connections.
Intelligently, NetSupport Manager features interactive thumbnails of all connected systems with a simply mouse over action to zoom your view. Double clicking allows you take control of the remote computer instantly while also displaying key information such as OS type, network address, the current logged in user and the computer name for easy identification. Thumbnail size and polling update intervals can be adjusted on the fly. A sample screen is shown below with the interactive thumbnails and in this case multiple OS’s.
Distribute files and data from a central workstation to multiple Client workstations simultaneously and with a minimum of keystrokes and effort. Using this feature, you are able to distribute files to:
- All connected Clients
- Selected Clients
- or a pre-defined Group of Clients.
Transfer and manipulate files between workstations using a simple “drag & drop” interface. Synchronise directories on two workstations or edit files and attributes directly. NetSupport Manager utilises intelligent “Delta File Transfer” to reduce data transfer times when overwriting files that already exist by checking individual blocks of data within a file and only transferring the changed data.
Hardware and Software Inventories
Obtain a real-time view of the hardware and software installed on the target workstation at the click of a button, without ever needing to leave the NetSupport Control program to gather this information. NetSupport Manager collects over 80 items of information, specifically about the hardware or environment of the Client PC. A full inventory of current installed applications is also provides as well as installed hotfixes. To aid in remote support and diagnostics, you can also remotely view, and security permitting control, applications in memory, processes running and installed services.
Scripting and Scheduling
Incorporating a powerful scripting language and scheduler allows you to automate tasks you would normally perform repetitively. Scripting contains a wealth of desktop management functions such as the ability to interrogate Clients and retrieve information such as free disk space; what operating system they are running. You can even use Scripting to distribute applications by using a combination of file transfer, remotely execute applications and edit the registry. In simple terms, anything you can do manually with NetSupport Manager, you can do automatically with scripting.
Remote Desktop (RDP) Support
NetSupport Manager has been engineered with RDP intelligence to detect if there is an active RDP session. The user is provided with the option to either proceed with screen scrape mode or disconnect the RDP for full remote control capability.
Explorer Desktop Integration
NetSupport Manager provides full integration with explorer desktop to provide key functionality from your system withour having to first load NetSupport. An example is looking at network places with a right click on a specific user and providing the option for NetSupport PC Remote Control, Chat and System Inventory.
If your workstation hardware and software supports “Wake on Lan”, you can use NetSupport to Power on / off your workstations over the LAN.
The included NetSupport Deploy utility equips system administrators with the tools to install and configure NetSupport Manager on multiple workstations from a central location with no need to physically visit the device. With the Deploy utility you can:
- Remotely install a package on more than one computer at a time
- Create and download client configurations to more than one computer
- Update license details on multiple computers
- Remotely remove a NetSupport package from more than one machine.
Chat and Audio Support
Conduct a two way chat session between selected multiple users in either text or full audio mode. Should the Chat member not respond, you can send an audible beep to each workstation by selecting “Send Beep”. Use the “Invite” function to add Clients when the Chat session is in progress and send a copy of the Chat progress by using the Send discussion history option. The contents of a Chat session can be stored for future reference.
NetSupport Manager also offers Bi-Directional Audio – extended audio support allowing one way talk, listen and full bi-directional audio conversations outside of a remote control session. Audio support is available over all LAN/WAN and Internet based communications.
NetSupport Manager includes the Launch Application feature that allows you to remotely start applications on a remote PC, start installer routines and much more. This feature combined with File Distribution, provides a quick and effective means of providing remote updates.
With NetSupport Manager you can capture client print output including support for Network and USB printers. Use the WMI service (available on XP and above) to create a “Standard TCP/IP Port” to provide print capture support.
The Control Tree View provides an instant overview of your IT infrastructure by grouping the remote systems based on pre-defined criteria such as Platform and Operating System. For example, you can easily identify machines running a particular Windows OS or Linux Distribution. This is particularly helpful when planning upgrades or the rollout of new technology.
Send a text message to one or more chosen PC’s, or even broadcast to all PCs on the network. This feature is perfect for alerting end-users of server maintenance or known downtimes etc.
Touch Screen Support
As a tool to enhance both training and support, our whiteboard feature is available within the chat session with annotation features and highlighting tools to visually support the discussion with users.
vPro Technology Support
This feature allows NetSupport Manager to locate computers with Intel vPro capability to allow you to perform a variety of remote tasks even where a NSM (NetSupport Manager) client is not installed.