"We have recently implemented DNA Helpdesk (May 2005) as a replacement to a Lotus Notes based system. I found DNA Helpdesk to be very easy to install and customise to our needs.
I was particularly impressed with the notification and escalation functionality which have ensured that our Helpdesk calls are being resolved within the designated timeframes. The reporting functionality allows us to graphically view the status of existing and completed calls. From our perspective the Solution bank has been the most useful feature. We can use the solution bank to search for solutions to common problems. I would be happy to recommend this product."
Brooke Humphries, Network Administrator, Lake Macquarie City Council